Train your team effectively with these sales role play examples
- Role play scripts are a great tool to use with social skills groups. I use these scripts to help students handle anger and difficult situations. These scripts contain scene, dialog, self-talk strategies, and assertive statements.
- Free Playscripts For the classroom K I D S I N C O.com - Free Playscripts, Readers Theater, Skits, and Role Plays for Kids! Free playscripts for kids to do in school or in the classroom.
- (Play, Drama) - A play about a gay couple who are fighting to keep their son. 21 pages (pdf) Discuss this script Keep a Good Thought by Joseph Neri hosted by Joseph Neri (Play, Comedy) - An inept and in debt salesman struggles to find his way out of a financial mess threatening his job security, uncovering a secret that threatens the integrity.
- Website offers full play scripts, summaries, age suitability and casting information. Plays are free to produce. Prior permission from the playwright is all that is needed. Kidsinco is a huge collection of short play scripts for younger children consisting of over 500 plays. Many play scripts are adapted stories or fables by unknown authors.
The free download includes the premise, instructions on how to play, character descriptions, clues, scanger hunt items, and ideas for awarding the winner. Malachai Stout's Family Reunion: A fun, lightly-scripted murder mystery game set at a family reunion gone awry that can be played by 6-12 players. This product contains 15 scripts that can be used to play the Elimination role playing game (historically known as 'Mafia') in beginning Spanish classes. /assassin27s-creed-origins-151-patch-download.html. The first 5 scripts are available as a free sample here. Each script is written with a very limited vocabulary set, and the same limited number of.
The onboarding process is one of the most important aspects of building your killer sales team.
Sales role play is used to shape and steer your new members toward the level of quality you are looking for.
Sure, the normal cookie cutter process may work, but are you pushing your new hires to be the best they possibly can be?
One popular method of onboarding new sales hires is going through various sales role play examples.
This allows you to see how your new hires not only deliver a pitch but also measure their ability to problem solve and think on their feet during the sales role play.
It also gives them a great opportunity to ask questions and learn how you would like them to navigate certain objections and other roadblocks they may come across throughout new client acquisition and beyond.
When sales hires are put in the position of taking a more active role, they learn faster. Click To TweetConsider this fact:
“Quizzing oneself on new material, such as by reciting it aloud from memory or trying to tell a friend about it, is a far more powerful way to master information than just re-reading it, according to work by researchers including Henry Roediger III and Jeffrey Karpicke. (Roediger has co-authored his own book, “Make It Stick: The Science of Successful Learning.”)”
The more senses that we can involve in our learning, the better we will learn.
Your new hires could sit there and read scripts but if they are actually speaking aloud and interacting, the learning process advances at a faster clip.
So what about your current sales team?
Should they be involved in the role playing?
Absolutely!
Even the current rock stars on your team can learn to push themselves even further during role playing activities—teaching them to better handle prospects.
Utilize your top salespeople to help new hires learn and become comfortable in their new environment.
The particulars of your role play scenario will vary based on your company, but here are some great starting points to get role-playing integrated with your sales onboarding process.
These are based around the most common type of customers most salespeople will encounter across the board.
Also, don’t be afraid to actually do these over the phone. Not only does this better emulate real life, but it allows you to record the training for review later on.
Now lets dive into some specific sales role play examples.
Sales Role Play Scenario #1 – The “I’m-interested-but” customer
Dealing with common objections
This scenario will allow your new sales hires to get familiar with the most common sales objections they will be faced with on the job.
No matter what product or service you are selling, or what field you are in, there will always be reoccurring objections that your sales team hears on a daily basis.
Maybe it’s something as simple as pricing.
Customer: “I am interested in your service but how do you expect me to pay X amount each month?”
By asking this simple question in your role playing scenario, you are asking your new hire to show you how convincing they can be.
Let them respond in the moment and later take a look at the response and identify where it needs polishing. Facebook apk for android 4.2 2 free download.
What if you commonly face this objection?
Customer: “I would love to purchase your product but I don’t have the power to authorize it.”
Not only can this test the salesperson’s ability to get the correct contact’s info, but you can also point this out as an example of a poor lead and examine how this lead was gathered in the first place.
Was this a case of fishing in the wrong pond?
Take the opportunity to discuss your lead validation process and how you categorize a “good” vs. “bad” lead.
Once you have role played with the specific objections you want covered, pool your top salespeople and make sure there are none that you may have overlooked.
Sales Role Play Scenario #2 – The argumentative customer
Dealing with conflict
Let’s face it, not every customer experience is a positive one.
Test the patience and skill of your new hires when the conversation takes an unpleasant turn.
Potential role-playing customer comments over the phone –
Customer: “I ordered the product 2 weeks ago with Express Shipping and I STILL haven’t received it!”
Customer: “You stole from me! I paid and it’s been a month with no order!”
Customer: “I received my product but it was crushed to pieces!!! Is this how you do business!?”
No one likes unhappy customers but when you are in sales, you are bound to stumble across them whether you want to or not.
If your company offers coupons, discounts or any other good-faith deal for the inconvenience, this is important for a new hire to know.
You can address the specifics after this role playing experience and study just how well they perform when the customer is all but satisfied.
Sales Role Play Scenario #3 – The Detail-specific customer
Testing your new hire on how he or she will deal with the unknown
Test your new hire’s research skills by seeing what they know about the company.
Act the part of a very well-researched client asking very detail-specific questions to identify areas where further education is needed.
Customer: “On the X1500, what is the part that I would need to purchase to fix the C900?”
Occasionally you will deal with a consumer or potential customer that has done their homework.
Free Role Play Scripts
How does your new hire handle detailed questions that might be beyond their scope of knowledge?
Now you can discuss company policy for directing potential customers to the right resource within your company.
If they need to speak to an engineer, for example, show them a script of what they can say to the client, how long until they can expect a call-back etc. while showing them how to reach out to the correct resource internally.
Sales Role Play Scenario #4 – The Tech Savvy, window shopping customer
Can you convince the customer why you are the better company?
Let’s look at an industry most of us as familiar with – smartphones.
Your company sells Apple products while your competitor sells Android.
You may think that you have trained your new hires to know the many differences between these product lines, but there will always be that tech-savvy customer who really knows the details and forces us the think outside our basic knowledge.
Prepare your team by researching the tiniest of differences between say the Apple and the Android.
Bring up as many of these as you can during your role play scenario.
Sales Role Play Scenario #5 – The commitment phobic-customer
Tests their persuasive ability as well as their knowledge
You hired your new team members to sell, right?
So now, watch them persuade and assure the customer in this role-playing activity and see just how skilled they are.
Customer: “I would love to buy the class package but I need to enroll for a full year? What if I move or get sick or lose motivation? I don’t think I am ready for that kind of commitment.”
What selling points is your new hire bringing up?
How are they breaking down the cost per month?
If you were in the customer’s shoes, would you feel that your concerns were valid?
These are the questions to keep in mind as you listen through the other end of the phone.
After hearing what the sales team member had to say, do you feel relieved or frustrated? Ready to buy or ready to slam down the phone?
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Other Tips for Successful Sales Role-Playing
Still not sure what the ultimate goal behind role-playing is?
Perhaps, Marcus Sheridan from the SalesLion.com said it best in his blog post on the subject:
“If an employee has performed proper role-play training they will almost never be presented with a question, concern, or comment from a customer that they haven’t already received in their training.”
Here are other tips for making your sales role play training a success:
- To take the anxiety out of this activity for entry-level hires, use a script to start them off. No one wants to feel like they aren’t being given a fair opportunity to succeed in their role.
- Let the entire scenario play out before jumping in. This can be hard as a manager but just take notes and let the situation play out in its entirety before giving pointers. Allow them to sink or swim all on their own.
- Remind reps that rejection isn’t personal. Make sure in some of your role playing scenarios, a sale DOESN’T happen. Not every call can end in a conversion and it doesn’t always mean the rep didn’t do his or her job.
- Test their listening skills. As a rep, listening to everything the customer or potential customer says is just as important (if not MORE) than the words that actually come out of their own mouths. Don’t be afraid to throw in inaccurate facts about products or services to see if your new hires are really listening to all that is being said.
When done correctly, sales role play is not only effective for on-boarding, but it can be fun!
Free 5 Minute Play Scripts
Sales role play is not only effective for on-boarding, but it can be fun! Click To TweetIt’s a great way to make sure things are being run as you would like them to be, as a manager.
You will also get the chance to have the team bond which is another very important aspect of having a well-managed group of all-star sales reps.
Have more thoughts? Connect with me on LinkedIn and let me know!
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Explore your children’s dramatic talents with these free play scripts for kids. Read on to understand how the fine arts develop young minds.
By: Mindy Scirri
Why Use Acting Scripts for Kids
Provide your homeschool with a drama script for kids, and you will see learning happen without your children even knowing. Performance brings language arts to life. When your children rehearse and remember lines of plays, skits, or other readings, they are practicing sentence syntax and how to read with emotion. They are interpreting the written word, practicing demonstrative body language, and considering their audience. They are building self-confidence, overcoming fears of public speaking, and learning to read feedback from viewers. They are discovering purpose for reading and writing and—most definitely—enjoying themselves while learning!
Your entire family will enjoy these royalty-free English play, skit, dramatic reading, and pageant scripts for children, which are arranged according to difficulty. Skits require little or no rehearsal and are often quite funny. Readings take fewer people and some rehearsal, while plays require more people and lots of rehearsal. Near the end of this page, you will find a few plays for advanced actors or older teens and a section for Christian scripts. At the very end, you will find resources for supporting your children as they explore acting. All together we’ve provided hours of creative arts fun.
Dive into drama and you’ll see how theater entertains not only the audience, it entertains the performers too!
Free Skits for Kids
Annie, Jr.
Based on the book, Annie, by Thomas Meehan. The classic tale of little orphan Annie.11 characters.
Camp Skits
“Nothing makes an assembly period, overnight campfire, or family night more fun than camp skits. They are a great way to include a dramatic piece to your camp program. They also provide an opportunity for both campers and counselors to have some great fun. Most of the skits listed here require minimal preparation and can be easily adapted to accommodate groups of all sizes.”
Cinderella (Kidsinco)
Based on the classic story by the Brothers Grimm. 7 characters.
Songs, Skits and Yells
“Most of these songs, skits and yells have been taken from various places around the internet. The original source is indicated where known.”
Free Readings for Kids
Abbott and Costello’s “Who’s on First?”
Complete script for a dramatic reading for two people. Sound file is available too, so you can learn to get the timing right.
Dinosaur Jokes, Puns & Riddles
A list of dinosaur jokes and puns to be performed.
Generic Radio Workshop: Vintage Radio Script Library
Online collection of scripts from the Golden Age of Radio.
Poetry Out Loud
A collection of poems to be performed out loud.
Readers’ Theater Editions
“Reader’s Theater Editions are free scripts for reader’s theater (or readers theatre) adapted from stories written by Aaron Shepard and others—mostly humor, fantasy, and world tales from a variety of cultures. A full range of reading levels is included, with scripts aimed mostly at ages 8–15.”
Free Play Scripts for Middle Schoolers
Aellea Classic Movie Scripts
Scripts and transcripts to classic movies (and others) made before 1970.
Kidsinco Complete List of Playscripts
More than 600 playscripts in English and over 150playscripts in Spanish.
The Land of Lost Stories
The story is about technology preventing kids from reading classic children’s stories, so the story characters are discarded onto an island where they long to return to the “hearts and minds” of kids.
Little Women
Classic movie script from 1933, RKO Radio Pictures Inc., directed by George Cukor. Based on the novel by Louisa May Alcott. Script by Sarah Y. Mason and Vicor Heerman.
Peter Pan or The Boy Who Would Not Grow Up
This classic play, by J. M. Barrie, was produced at the Duke of York’s Theatre on December 27, 1904 and ran for 145 performances.
The Princess Bride
Are there any sports in it? Are you kidding? It has fencing, fighting, torture, revenge, giants, monsters, chases, escapes, True Love, miracles, and more! Based on the book by William Goldman and the movie directed by Rob Reiner.
Rinse the Blood off My Toga
“Rinse the Blood Off My Toga,” by Johnny Wayne and Frank Schuster—with apologies to William Shakespeare (and to Francis Bacon, just in case).” Features the character of Flavius Maximus, Private Roman Eye.
Sasha and the Pearl (The Puppetry Home Page)
“Although ‘Sasha and the Pearl’ was written as a marionette play, it can easily be performed with other puppets as needed. As for characters, I have left them purposefully vague in some cases to allow for the greatest amount of interpretation. Have fun and let me know what you think!”
Free Advanced Scripts for High Schoolers and Mature Actors
The Foresters: Robin Hood and Maid Marian
Based on the classic story by Lord Alfred Tennyson (1892). Complete script for those who would like to do an olde English play.
The Oxford Shakespeare
The 1914 Oxford edition of the “Complete Works of William Shakespeare ranks among the most authoritative published in the twentieth century. The 37 plays, 154 sonnets and miscellaneous verse constitute the literary cornerstone of Western civilization.” Find links to 37 of Shakespeare’s plays here.
Saint Joan
By George Bernard Shaw (1924). “Joan of Arc, a village girl from the Vosges, was born about 1412; burnt for heresy, witchcraft, and sorcery in 1431; rehabilitated after a fashion in 1456; designated Venerable in 1904; declared Blessed in 1908; and finally canonized in 1920.” Access the script to perform her story here.
Screenplays for You
“Welcome to ‘Screenplays for You,’ famous collection of free movie scripts and screenplays! Fast and secure site, responsive design, exclusive updates and no dead links – enjoy it….” Screenplays are listed alphabetically.
Waiting for Godot
A play by Samuel Beckett (1953). The basic plot revolves around two characters who have been told they must wait for Godot, though they aren’t sure who he is or what he looks like. Many opportunities come their way, but they turn them down because they might miss Godot.
Free Christian Play Scripts for Kids
The Baker’s Dozen
A Saint Nicholas tale told by Aaron Shepard. In the Dutch colonial town later known as Albany, New York, there lived a baker, Van Amsterdam, who was as honest as he could be.
The Birth of Jesus
“A lively skit about the people and times during the birth of Jesus.” Skit for ages 9-14.
Christmas Around the World: A Christmas Play
A simple Christmas pageant, written by Leanne Guenther, with lots of built-in flexibility, so it can be performed by a family or a large group.
Christmas Skit: Story of Bethlehem – Song
A skit by Marcia Taylor about the birth of Jesus. Divide the group into four smaller groups and assign each group one of the words listed here. Read the story. After each of the words is read, pause for the group to sing the first line of the song.
The War Prayer
“Twain wrote the story in 1904–5, but after trying just once to publish it, he set it aside. He wrote a friend, ‘I don’t think the prayer will be published in my time. None but the dead are permitted to tell the truth’…. Whether due to suppression of truth or in part to Twain’s own reluctance to seem too radical, the story was in fact published only after his death. It appeared at last in 1923 in the collection Europe and Elsewhere, edited by Albert Bigelow Paine. The story drew new attention during the Vietnam War, with that conflict’s echoes of the earlier Philippine involvement.” Adapted for Reader’s Theater by Aaron Shepard.
Resources for Homeschoolers on Producing Plays
Fake Blood Recipes
Here are some recipes for you to make your own realistic-looking fake blood. Real blood is reddish-brown, so you may need to alter the amounts of ingredients for the desired effect. Keep in mind, fake blood is messy, and some of these recipes may leave stains, so use with caution and allow plenty of time for drying.
Hard Choices: Casting your play
Award-winning screenwriter, curriculum writer for Children’s Ministry Deals, and founder of Righteous Insanity, John Cosper, shares tips for how to determine who will play the parts in your production.
Free Role Play Examples
The History of Costumes: From Ancient to 19th Century
This is a great resource for both building background knowledge about the history of theatrical costumes and for finding images of costumes by time period and culture.